Quality of KEREVAL HEalth Lab activities is continously monitored with 3 main tools :

Management of non-conforming Works

or how to detect eventual non-conforming works, identify impacts on our test results and take appropriate decisions.

KPI monitoring

or how to follow and monitor Key Performance Indicators and warnings on committments of the lab, test activities, on level of resoruces...

KPI are defined in the contract with the customer of the lab, IHE-EUrope.

On a monthly basis, Quality engineer is in charge of collecting and reporting these KPI. The lab manager gives his/her analysis.

In case of major findings between planned and actual data, actions could be taken either with IHE-Europe, or internally at the top level management of KEREVAL.

References monitoring

or how to ensure that the lab will always use the up-to-date and applcable reference in terms of testing.

The lab and its staff commit themselves to always use the correct version of applicable methods and reference material related to tested profiles.

The lab manager is always aware of any modification concerning tested profiles.

General references of methods ([GITB], [HITCH], [17025], [ISTQB]) are always checked as input of Quality committee.

In case of modification of one of these references, an impact analysis is performed by the quality Manager and/or the Lab manager, in order to decide appropriate actions to take into account these modifications (process modification, new training, new qualification...).